Our Policies
Legal Requirements
You must be at least 21 years of age to order or receive alcoholic beverages from Andremily Winery. Receipt of shipments containing alcoholic beverages require the signature of a sober adult (a person 21 years of age or older who is not intoxicated). Wines purchased from Andremily Winery are not for resale, and are for personal consumption only.
Credit Card Charges
Orders are processed through our website by credit card only. We accept most major credit cards. Credit cards are processed at the time of online purchase. The wines are sold as “futures” (payment is received at the time of ordering and shipped at a later date, specified in the order confirmation, when temperatures permit the shipping of wine). If you would like to make other payment arrangements, please contact us at info@andremily.com.
Security
We want to assure you that credit card data is never stored on our e-commerce server. Card information submitted via our website is encrypted and sent to Authorize.net for processing and storage. We then receive back a token from Authorize.net which allows the credit card to be charged securely going forward, such as when a wish request can be fulfilled. Even if someone gained access to your Andremily account (or even the database itself), there is no credit card data available for an intruder to steal. Our e-commerce provider, VineSpring, routinely upgrades their services to the latest security technologies. When a credit card is submitted to our website, it is always transmitted over a secure channel using 2048 bit encryption and Transport Security Layer (TLS) 1.2. This is the same level of security used by most banking websites. If you have additional questions about the platform, please don’t hesitate to contact us.
Wish Requests and Granting
For customers interested in purchasing more than the allocation we provide we recommend placing a “wish request.” On the allocation page where you select wines to add to your cart, click on the arrow on the right side of your allocation amount (even if it is 0) to reveal a drop down menu where you can request bottles in addition to your allocation. For mobile devices you can touch the allocation amount and a drop down menu will be revealed. If inventory allows at the end of the release, we will add the requested bottles to your order. The credit card attached to the original order will be charged the difference for the wines granted and taxes if they apply. When a wish request is fulfilled we will email a revised order confirmation.
Allocations
Allocations are based on customers buying history, as well as length of time on the Andremily list. If a customer purchases their full allocation and wishes for additional bottles, we are more likely to increase a future allocation when inventory allows. Adversely, if a customer purchases less than their allocation, we may decrease a future allocation (we do this so we can more accurately allocations future wines). If you ever have questions regarding allocation status or our policies we are more than happy to talk. Call or email us anytime and thank you for your support!
Returns and Cancellations
We will replace any bottle of wine that is damaged, flawed or found unsatisfactory. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. Please send an email to info@andremily.com to arrange for the replacement of a corked or flawed product.
A customer may request a cancellation and full refund of their order any time before the wine is shipped by emailing info@andremily.com
It is the customer’s responsibility to be present in order to accept and sign for the delivery of their wine. If we need to re-ship an order due to failed delivery attempts we will charge the customer the cost of re-shipping the order.
It is the customer’s responsibility to verify the shipping address before submitting their order and when we send out the shipping notice email before shipment.
In order to avoid returned orders please contact the carrier or info@andremily.com and request that the order be re-routed to an address where someone can sign for the delivery or request to have it held for pick up within 5 business days at the carrier facility near you.
States Authorized for Direct Shipment
Currently, we ship directly to the following states:
AL, CA, CO, DC, FL, GA, IL, MN, MO, NC, NV, NY, OH, OR, TX, VA, WA
If Andremily is unable to ship directly to your state, please find a relative, friend or wine storage facility within a state we are allowed to ship, and use their address as your shipping address.
Shipping
FedEx Ground (within California) and FedEx 2Day (for all other states) is Andremily’s carrier of choice.
Wine is a Delicate Commodity
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Andremily chooses shipping dates very carefully. If the customer specifies a unique shipping date it is the responsibility of the customer to ensure appropriate temperatures on the reschedule date.
Decanting and Storage
Andremily is produced in the gentlest possible way, including being bottled without finning or filtration. As a result it is a bit more delicate then wines created in a more industrial fashion. This means it will greatly benefit from being treated and served with a little extra care.
Here is what we suggest!
The wine should be stored in a manner allowing the wine to stay in contact with the cork. The temperature of the wine should never exceed 65 Degrees Fahrenheit, 55 Degrees would be ideal for storage.
Please stand the bottle upright about a week before you plan to drink it to allow the natural sediment time to settle to the punt.
Please Decant the wine some 2 to 3 hours prior to consumption. This should be done using a decanter with sufficient space to hold twice the volume of the bottle being decanted. This will allow the wine to relax, breath, and acclimate to its new environment, in exchange it will show more nuance and ultimately provide Greater Pleasure.
Terms of Use
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Andremily winery’s relationship with you in the context of this website.
The term “Andremily” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.
Privacy Policy
Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.
I. What kind of information do we collect from you when you visit our site?
When you visit Andremily.com, our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.
We also collect personal information about you when you check out of our store such as your name, address, postal code, phone number, etc. We need this information to process payment and ship merchandise to you.
We may utilize third party companies in an effort to deliver you tailored content and advertising to that matches your interests when you visit our website as well as other websites. You may opt-out of the use of anonymous information for tailored advertising purposes. To learn more or to choose to opt out of receiving this personalized content, please visit the Network Advertising Initiative by clicking here. If you delete your Cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.
II. Sharing of personal information – we don’t do it.
Under no circumstances will we share any personal information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.
III. Consumer inquiries and privacy.
If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email.
IV. Protecting your information.
All the payment information we collect is done so under SSL – a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.